Sony Corp., the world's second-largest consumer electronics maker,
loosened correspondence of about 24,000 television video all-in-one design "Aiwa television video" sold as a Aiwa brand from a current "Recalling and replacement" countermeasure to "Free check and repair".
SONY had been executing recalling and the replacement of the television video since February, 2004. It is because there is a hazard of the electric shock, and the breaker is downed.
However, SONY changes to "Check and repair" on January 4, 2005.
It is because this company judged, "The situation in which the urgency (recalling and replacement, etc.) was required ended" in November, 2004.
At the stage where the first report of the complaint had been received, this company was not able to see through the defect.
This "Conversion" brought "Voluntary inspection that was not able to see through the defect", "Negligent check before it shipped it", and "Negligent investigation at the accident occurrence" into relief, and left various lessons as a case with the voluntary recall.
The consumer group points out, "It is too early to reduce the manufacturer responsibility voluntarily" the rating downgrade to the check repair.