The consultation number drawn to the various place consumers life center realistically shows the seriousness of the consumer's issue.
The complaint consultation number that reaches the highest 1.49 million in the past realistically tells that it is difficult to solve a present consumer's issue by a past policy.
The policy has not caught up with a consumers trouble recently at the time of annoy the consumers.
Whether can people involved in the consumer's issue under such a situation in Japan effectively use "Consumers Basic Law" in which the right of the consumers is included for the first time by the revision in June last year in Japan or not? The capability to use the new law is asked to Japan on 2005.
JC-Press introduced administrative officials' voices by a special edition at the new year.
Administrative officials are emphasizing the necessity of prevention and the relief of damage based on the emergency of the consumer's issue that becomes aggravated.
Cabinet Office
Section chief Takaaki Hattori of Consumer Policy Division of Quality-of-Life Policy Bureau promised to submit the bill related to the consumer group lawsuit system to the regular session of the Diet in 2006. After June, 2005, this Consumer Policy Division advances the provisions making.
The Consumers Planning Section plans to obtain "Report" of the consumer group lawsuit system from the Social Policy Council by June.
And, Hattori of this Consumers Planning Section that started the concrete measure study included in "Consumers basis plan" that greatly controlled a consumers administrative policy in the future clarified posture with "We want to bring it in to the cabinet decision of the consumers basis plan by March this year".
In the consumers basis plan, the frame making of the consumer group lawsuit system is the biggest focus this year.
Section chief Hiroshi Katsumi of Consumers Coordination Division promised the expansion of "Paionet" that was the consumers complaint consultation data base of The National Consumer Affairs Center of Japan (NCAC) reacting on the rapid increase of the consultation of the consumers complaint.
Section chief Katsumi talked about the ambition with "We want to reflect it in the policy related to the consumers of the government appropriately by promptly understanding the complaint that related to the fictitious billings (fraudulent claims)".
Food Safety Commission
The Food Safety Commission is an organization that deepens the risk communications of farmers, consumerses, and enterprises, and is an organization that evaluates the risk that is the major premise that secures the safety of food.
Up to now, the Food Safety Commission has held the opinion replacement meeting that exceeds 100 times.
The Risk Communications Administrative official Masamichi Saigo described, "This committee holds the opinion replacement meeting concerning the BSE (bovine spongiform encephaalopathy) continuously last year".
And, he emphasized, "This committee achieves a food safety administrative policy with recognition that the protection of public health was a top priority problem".
Fair Trade Commission
The Fair Trade Commission aims at the operation enhancement of the Law against Unjustifiable Premiums and Misleading Representation to attempt a fair market formation and the consumer protection.
Ssection chief Shuichi Sugahisa of the Consumers Dealings Section of Fair Trade Department said, "To decrease the false labeling by the increasing Internet mail order, this committee transmits the warning mail to entrepreneurs who illegal displayed it by arranging 80 electronic commerce investigate officers".
And, he emphasized, "The Commission executed the exclusion instruction to two entrepreneur companies that had described the unjustified display not proven to scientific grounds about diet foods last year".
Ministry of Economy, Trade and Industry
The Ministry of Economy, Trade and Industry is putting power in the introduction of the consumers support policy.
It also works on the promotion of the expert who is well versed in a consumers administrative policy.
Consumption Economy Planning Section of Consumer Economy Division aims at proper operation of the revision Specific Commercial Transactions Law enforced last November.
The revised laws are the restrictions to entrepreneurs who sell the product and service while concealing the sales purpose.
The Ministry included "Administrative measures when the concealment solicitation was done" and "Cancellation possibility of the contract by the false explanation and no important matter notification" in the restriction.
Section chief Keiichi Kawakami of Consumption Economy Planning Section emphasized to advance the prosecution of false-exaggerated advertisement and the false labeling.
To make the Roppongi Hilz automatic revolving door accident that killed a boy a lesson, and to react to an increase in the product accident, the Product Safety Section positively offers accident information. The
Section chief Takashi Yamane of the Product Safety Section emphasized, "We do a strict administrative penalty to the law violation enterprises by the product test and the on-the-spot inspection".
Service Industries Division of Commercial Affairs Information Policy Bureau strengthens the watch and the guidance in the business with a lot of troubles concerning the contract such as the aesthetic salon companies, the foreign language conversation enterprises, and the tutorial dispatch enterprises while attempting knowing the revised Specific Commercial Transactions Law.
The Section chief Masahiro Hashimoto of Service Industries Division described, "We attempt the thoroughness in the consumer protection for the obstruction of cooling off".
Section chief Iuchi of the Recycling Promotion Section of Industrial Technological Environment Directorate promised, "We evaluate the policy of ten years for the review of Containers and Packaging Recycling Law that had been enforced ten years ago" in relation to the problem of the stringent garbage final disposal dump.
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